Privacy Policy

Privacy Policy for Gemina.ae

Effective Date: Feb 01, 2025

1. Introduction

Welcome to Gemina.ae. We are committed to protecting your privacy policy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website Gemina.ae and purchase our products, offered (collectively, the “Services”).

Gemina.ae, a brand based in the United Arab Emirates (“UAE”), operates this website. At Gemina.ae, we conduct our business ethically and are committed to handling your data responsibly and transparently.

Please read this Privacy Policy carefully. By using our Services, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services.

2. Information We Collect

We collect several types of information from and about users of our Services, including:

  • Personal Information: 

This is information that identifies you as an individual, such as:

  • Contact Information: Name, email address, postal address, phone number.
  • Account Information: Username, password (encrypted), order history, saved addresses, communication preferences.
  • Transaction Information: Purchase history, order details, payment information (processed by secure third-party payment processors – see Section 4).
  • Demographic Information: Age, gender, location (optional, if you choose to provide it).
  • Customer Service Interactions: Information you provide when contacting us for support or inquiries (emails, chat logs, phone call recordings if applicable).
  • Marketing and Communication Preferences: Whether you have opted-in to receive newsletters and marketing communications.
  • Non-Personal Information: 

This is information that does not directly identify you, such as:

  • Browsing Information: IP address, browser type, device information, operating system, referring website, pages viewed on our website, time spent on pages, links clicked.
  • Cookies and Tracking Data: Information collected through cookies, web beacons, and similar tracking technologies (see Section 7 for more details).
  • Aggregated and Anonymized Data: Data that is collected and processed in a way that does not identify individual users.

3. How We Collect Information

We collect information through various methods, including:

  • Directly from You:
    • When you register for an account on our website.
    • When you place an order for products.
    • When you subscribe to our newsletter or marketing communications.
    • When you fill out forms on our website (e.g., contact forms).
    • When you communicate with us via email, phone, or live chat (if applicable).
    • When you participate in surveys or promotions.
  • Automatically:
    • As you navigate through our website. Information is collected automatically through cookies, server logs, and other tracking technologies.
    • This includes browsing behavior, IP address, and device information.
  • From Third-Party Sources:
    • We may receive information from third-party service providers that we use to support our Services (e.g., payment processors, analytics providers, shipping companies). We ensure these providers adhere to privacy policy practices consistent with ours.

4. How We Use Your Information

We use the collected information for various purposes, including:

  • Providing and Improving Services:
    • Processing and fulfilling your orders, including order confirmation, shipping, and delivery.
    • Managing your account and providing customer support.
    • Personalizing your experience on our website, such as recommending products and content that may be of interest to you.
    • Improving our website functionality, design, and content.
    • Analyzing website usage trends and user behavior to optimize our Services.
  • Communication and Marketing:
    • Sending you transactional emails related to your orders and account (e.g., order confirmations, shipping updates).
    • Sending you marketing communications, newsletters, and promotional offers (if you have opted-in to receive such communications). You can opt-out of marketing communications at any time (see Section 6).
    • Responding to your inquiries and requests.
  • Payment Processing and Security:
    • Processing payments for your orders. Please note that payment information is processed securely by third-party payment processors. Gemina.ae does not directly store your full credit card details on our servers.
    • Preventing fraudulent transactions and ensuring website security.
  • Legal and Compliance:
    • Complying with applicable laws, regulations, and legal processes.
    • Protecting our rights, property, and safety, and the rights, property, and safety of others.

5. Sharing and Disclosure of Your Information

We may share your personal information with the following categories of third parties for the purposes described in this Privacy Policy:

  • Service Providers: We engage third-party service providers to perform functions on our behalf, such as:
    • Payment processing (e.g., payment gateways operating in the UAE).
    • Shipping and delivery services (e.g., courier companies operating in the UAE).
    • Marketing and advertising services (e.g., email marketing platforms, social media advertising platforms – if used).
    • Website hosting and IT infrastructure providers.
    • Analytics providers (e.g., Google Analytics).
    • Customer service software providers (if applicable).

We have contracts with these service providers that require them to protect your personal information and use it only for the purposes for which we disclose it to them.

  • Legal and Regulatory Authorities: We may disclose your information to legal or regulatory authorities if required to do so by law or legal process, or to protect our rights or the rights of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Your Rights and Choices

You have certain rights regarding your personal information, subject to applicable law. These rights may include:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information we have about you.
  • Deletion (“Right to be Forgotten”): You have the right to request that we delete your personal information, under certain circumstances.
  • Restriction of Processing: You have the right to request that we restrict the processing of your personal information, under certain circumstances.
  • Data Portability: You have the right to request to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
  • Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
  • Withdraw Consent: If we process your personal information based on your consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
  • Complaint to a Supervisory Authority: You have the right to lodge a complaint with a data protection authority if you believe that our processing of your personal information infringes applicable law.

Exercising Your Rights:

To exercise any of these rights, please contact us using the contact information provided in Section 14 below. We may require you to verify your identity before we can respond to your request. We will respond to your request in accordance with applicable law.

Marketing Communications Preferences:

You can manage your preferences for receiving marketing communications from us at any time by:

  • Clicking the “unsubscribe” link in any marketing email you receive from us.
  • Contacting us directly using the contact information in Section 14.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect certain information automatically when you browse our website. These technologies help us to:

  • Essential Cookies: These cookies are necessary for the website to function properly and enable core site functionality, such as navigation, access to secure areas, and shopping cart functionality.
  • Analytics Cookies: We use analytics cookies (e.g., Google Analytics) to collect information about how visitors use our website, such as which pages are visited most often, how users navigate through the site, and the performance of our website. This information helps us to improve our website and user experience.
  • Functionality Cookies: These cookies allow our website to remember choices you make (such as your language preference or region) and provide enhanced, more personalized features.

Managing Cookies:

You have choices regarding cookies. Most web browsers are set to accept cookies by default. You can typically remove or reject cookies in your browser’s settings. To do this, follow the instructions provided by your browser (usually located within the “Help,” “Tools,” or “Edit” settings).

Please note that blocking or disabling certain cookies may affect the functionality of our website and you may not be able to access certain features or services.

We may use cookie consent banners to obtain your consent to the use of non-essential cookies where required by applicable law.

8. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption for all data transmitted to and from our website.
  • Regular security assessments and vulnerability scanning of our systems.
  • Firewalls and intrusion detection systems to protect our network from unauthorized access.
  • Restricted access to personal information to authorized employees and service providers on a need-to-know basis.
  • Employee training on data security and privacy policy best practices.

While we strive to protect your personal information, please remember that no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

9. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, or as long as necessary to provide you services, resolve disputes, protect our legal rights, or as otherwise communicated to you in this Privacy Policy.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and applicable legal requirements.

10. Links to Other Websites

Our website may contain links to third-party websites that are not owned or controlled by Gemina.ae. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of those third-party websites before providing them with your personal information. We are not responsible for the privacy policy practices of any third-party websites.

11. Children’s Privacy

Our Services are not intended for children under the age of 16 years old and we do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the contact information in Section 14, and we will take steps to delete such information from our systems.

12. International Data Transfers

Your personal information may be transferred to and processed in countries outside of the UAE, which may have data protection laws that are different from the laws of your country of residence. We will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally. These safeguards may include implementing Standard Contractual Clauses approved by the relevant authorities or relying on other legally recognized transfer mechanisms.

13. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website and update the “Effective Date” at the top of this policy. For significant changes, we may also provide you with more prominent notice, such as via email or a website banner. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:Gemina.ae
Email: info@gemina.ae
Phone: Contact us